SAP CRM FUNCTIONAL

 Overview of the SAP CRM Functional Training

SAP CRM Functional

  • Introduction to SAP CRM
  • ASAP Methodology

Master Data

  • Organizational Management
  • Territory Management
  • Business Partners
  • Products

Marketing

  • Marketing Planning & Campaign Management
  • Marketing Calender
  • BP Segmentation ( Info Set, Attribute List, BW Query)
  • Mail Forms
  • ELM ( External List Management)
  • Campaign Execution
  • Lead Management
  • Survey Management
  • Product Proposal

Sales Process

  • Opportunity Management
  • Business Activity / Tasks
  • Quotation Management
  • Sales Order Management /Contract Management

Services

  • Installed Base Management
  • Service Agreements
  • Service Contracts
  • Service Order Management
  • Complaints and Returns
  • In house repair
  • Warranty Claims

Middleware

  • Solution Overview
  • Data Exchange with R/3 Part 1
  • Data Exchange with R/3 Part 2
  • Middleware Operations

Web UI

  • Business Roles
  • Navigation Bar Profile

Work Center
Work Center Groups
Logical Links

  • Layout Profile
  • PFCG Role

Basic Functions

  • Partner determination Procedure
  • Text determination Procedure
  • Status Profile
  • Subject Profile
  • Org Data Determination
  • Incompleteness Procedure
  • Action Profiles
  • Pricing
  • Transaction Processing
  • Item Category
  • Item Category Determination
  • Date Management

Course Video

The Course Videos Section.

Course Overview

The Course Overview Section.